"I have taken my laptop to Miracle-PC for cleanup because I thought that one of the processes was compromised by virus. When I got my laptop back, I checked and to my surprise, the Task Manager was still showing the viral process. I have called and left message, not hiding my disappointment. The next morning, I have received a call from Miracle-PC with an apology and a promise that technician will call me at 11:00 AM. He called promptly at 11:00 AM, dialed into my laptop and then calmly, professionally, and convincingly explained that what I took for viral process was actually legitimate process. He also answered several of my security related questions spending half an hour on phone with me. Also, he did not make me feel guilty for questioning the quality of their service based on my wrong assumption. I am very grateful for the exceptional customer service."